|
"We chose this apartment hotel for it's location ( close to chinatown and parks ) value for money and the fact that it is new. The service was good and the in-room facilities more than adequate." - Stephen Carlisle
"Hotel is almost brand new and nicely furbished. Clean, spacious and modern rooms. We arrived to the hotel at 11 am and they kindly gave us an early check in.We would definitely stay there again!" - Anonymous
"Lovely new apartment block in a great location." - Anonymous
"Very nice apartment but a little clinical & cold in feel & temperature. Nice furnishings & good value. Service however was lacking. Arrived early after phoning reception so to be in time for a wedding. No effort to have our room ready, which staff only sought to attend to after pressure. Despite an hour + notice it would take 30 minutes to have the room ready as cleaning had not started. The only alternative was to change in public toilets, with no ironing or other facilities available (not to mention possibly a room change with some other guest arriving later). Young male at reception needs a dose of customer service training - just going through the motions of his job. Don't get me started about parking! Equally good value available elsewhere in Melbourne CBD and a little more centrally located - would likely try another hotel in future simply due to average service - when staying in another city its not just about the room its about the full package and you expect more from 4 star." - Chris Bramley
|
