71 Nyhavn Hotel Copenhagen

"When we first checked in, we were given a very small room on the "older" part of the hotel. The room was a single and smoking room eventhough we booked a double. and non-smoking The bathroom was absolutely disgusting with no shower recess. The facilities were old and rusty. Certainly not 5-star as they purported to be - that part of the hotel is really only 1-2 star at most. There was no breakfast provided either eventhough our booking said it was included. When we complained about the room, we were told that we had checked in late and last to arrive hence the last room available. Yet later the receptionist told us that the room was allocated a few days ago. After much more complaining, we were finally "upgraded" to the new part of the hotel which should have been provided to us in the first place as the "upgrade" was really just a standard room but much better than the old part of the hotel. Very disappointing." - Anonymous

"32" Flat Screen TV is far too big for a room of this size! Also wrongly located! Most guests in Hotels watch TV from the bed!" - Nicholas Hepher

"The first room offered to us was too small for two persons and it had only a one tiny window to a narrow ugly inner courtyard. The second room we had to take was bigger and with a good view, but the bath room was very small and in a bad condition. Cleaning was inefficient, window acoustics poor. Four stars is too much!" - Aki Alanko

"Short visit to combine business & pleasure, so required a hotel within easy access of the old city in a nice, quiet area. Fulfilled all these - superb choice, right on the harbourside. Although booked a standard room, having asked for a view of the water prior to arrival was delighted to be upgraded FOC to a 'superior' room (same facilities, but view of the harbourside). Facilities only marked down to 'good' because no tea/coffee making in room (but this seems to be general in Copenhagen for some peculiar reason). Similarly pricing, expensive by UK standards but seemingly good value for Copenhagen. Highly recommended!" - Ian Jolley