Ben Nevis Hotel & Leisure Club Fort William

Used by lots of coach tour companies.

We were put in this awful part of the hotel right at the back, there was cobwebs and we found 3 spiders right after we got in the room. The curtains didn't shut properly and the shower was rubbish. The other rooms were probably better. Staff at breakfast not very efficient we had to ask for coffee and toast after sitting for nearly 15 mins, my husband asked for a fried egg with his breakfast - still waiting! On the plus side the health club is fantastic. Location isn't great it's about a 20-25 min walk into town - there is a bus service but not great, you really need a car.

Leisure Club facilities were excellent. Breakfast was good. Room could have been nicer. Bathroom and wardrobe facilities below standard. Radiator in room did not seem to work - always cold regardless of setting.

I read previous reviews having already booked - and arrived with some trepidation. Those reviews, I have to say, are HARSH. Our (spacious) bathroom was the size I half-expected our twin bedroom to be, judging by previous reviews. So what if the (bathroom) decor is not 21st-century urban and slick? It's clean and you have space to move. The staff are great. I'm not a fan of full breakfasts - but here they are incredibly tasty. And yes, the leisure centre is not to be missed. I'll be back. Definitely.

This was at the start of the seasson nad the waiter ing staff had not got their act togather other than that had a great time, with very freindly staff

We stayed at this hotel over New Year and had a fantastic break. It's an excellent hotel which is 5mins from Fort William. The leisure facilities are first class, rooms large and modern and staff very friendly. We arrived in the dark and when we opened the blinds in the morning we couldn't believe the view - Ben Nevis was staring us in the face. I would definately return to this hotel again.

Lovely gym and pool. Location ideal for Ben Nevis. Rest of the hotel rather basic and drap - no charm. Room was very basic and unhomely. Door would not open fully due size of the room and position of the bed. Door knob fell off on first day. Television signal in room very poor. None of this was fixed despite advising reception.

Lovely staff, wonderful spot - within one of the most visually stunning areas of the world. Looks a little dated inside, but very clean and we thought the 70s/80s decor added to the charm. Will DEFINITELY return. Will, Liverpool, UK

Leisure facilities excellent and clean.Hotel interior needs facial update. Showers in en suite would be an advantage