Best Western Shenzhen Felicity Hotel

Nice, clean hotel; directly across from the train station and metro station. Also across the street from the cheapest shopping in town. The breakfast could be a better quality.

Have stayed in Hotels all over China. Very attentive to business guests. Great location. Walking distance ( across the road) from Shenzhen Railway Station. I will be staying again.

they have regular toilets! Some of the staff can mange some english

Good location - just less than 10 minutes walk from the shopping mall. Quite clean and the staff are very friendly

The hotel is a little old but clean. Convenient location as it is near the railway and bus stations. The room with a queen bed is rather cramped although the facilities provided is adequate.

Really close to the train station, astonishing view on rice fields or on the city..

Room service should improve to 24 hrs. It closed before 12pm even though stated as 12pm.

This Is A Good Services Hotel. I Will Stay Here Again.

We had booked 2 rooms for 4 nights and as the package stated we will be upgraded to the deluxe rooms and we were very impressed as they were upgraded to 1 deluxe and 1 suite which we were very impressed.

It was our first time to visit Shenzhen and we did not have any idea which hotel to book. I checked out [website]'s customer reviews and found Best Western's reviews to be excellent. I booked 2 standard rooms for us - a family of five (4 adults + 1 child). When we checked in, our rooms were upgraded to deluxe rooms. The receptionist, a trainee, was very helpful in finding two adjoining non-smoking rooms for us. We stayed in the hotel for 2 nights. The rooms were clean, the beds were very comfortable and the toilet & bath was very clean. The internet which was free of charge was fast. There was a variety of food at the buffet breakfast at a reasonable price. The room rates were very reasonable, good value for money. The hotel is right across the Shenzhen Railway Station in Luohu and close to Luohu commercial center and Shenzhen-Hong Kong border crossing. We were very satisfied and will plan to stay in the same hotel in the future.

We initially booked 2 nights but stayed for a 3rd as it was such a nice hotel and great value. We returned the following week for another 2 nights before we went home as it was a 2 minute walk from a 6 storey shopping market! We will return again!

This is amazing value for a 5 star hotel. It is a 2min walk to the LoWu train and multistorey shopping complex. We have returned twice and will use it any time that I am in Shenzhen ...Happy Customer from Australia

Excellent location, facilities all modern and new. Free in room internet access with your own laptop. I would definitely recommend this hotel to my family and friends and will stay here again on my next trip.

good location

I will stay again

The location of the hotel is very good as it is near the LuWo station. Was given a non-smoking floor, clean and nicely decorated. The room I stayed has a good view to the ShenZhen river which is refreshing when you wake up in the morning.

Well located to the Hong Kong Border crossing and shopping. English is not spoken by all staff, so be patient they will find someone to help you. Good western buffet breakfast.

Clean and good pricing on rooms. A good value.

I had a fantastic stay there. Its proximity to the Railway Station & LoWu Shopping center is a huge advantage. The hotel is very nice - no complaints.

It was great to pay US$70 to have been upgraded to the next higher level. I guess without the upgrade it would still be good but not as nice. Food wasn't good at the Chinese restaurant. Peanuts and crispy stuffs at the congee section for breakfast were quite a bit soggy or tough. On the whole it's not the kind of attention to details you would expect from an average 5 star hotel but for the price I paid it was more than acceptable.