BreakFree Heritage Hotel On Little Bourke Melbourne

Spent two nights here. Was told I would get a quiet room. Quite disappointed to be kept up half the night by 'doof doof' music from the nightclub downstairs. Insisted on being moved to a different room for the next night, the only room they had available was about half the size of the room I had paid for. Reception staff couldn't provide any refund or compensation and told me to ring the manager in 2 days time. It would have been better if the hotel was proactive about customer service and said the manager would contact me. There are some positives to this hotel; rooms are in a reasonable state and the bed was surprisingly comfortable. Apart from the noisy nightclub next door, the location is good; in the middle of town and close to some excellent cafes and restaurants. If the hotel could guarantee a room far away from the nightclub side of the building, I would consider staying here again, if they could not, then I would go somewhere else.

Location is in a great position, a little noisy , dont bother to ring down for any serivces, extra bed, linen, towel etc becuase it just wont happen, we had 3 rooms, toilet plumming was broken from Friday til Monday when we left, very smelly, had a sign to drop towels in bath or floor but if you did dont expect them to be changed becuase they dont change the towel, so you would come back to the wet towels you left to be changed after 4 days.

We enjoyed an excellent stay at Heritage. One minor complaint would be the noise factor on Saturday night from a nightclub nearby but it stopped at 1am. Extremely convenient to all areas of the city. Staff most helpful if approached.

great location in the city but room condition is a bit shabby

i stayed for 2 nights. the price and location is good.

great location good hotel

Good priced central hotel

We asked specifically for non smkoing rooms however when we got there it smelled as though about 20 people had been smoking in the room. As we had a young child with us we asked to be moved however was told it was not possible as there were no rooms available. They did bring us a deoderiser which did nothing, so we had the fan on and windows open and basically had a horrible nights sleep.

Initial impression was good, room clean but smelt of smoke and had no insulation from the noise outside, bottles crashing, people shouting most of the night, but overall would stay again

We enjoyed our stay here and would stay there again and would recommend it to our friends. Liked having the spaciousousness and the kitchen and loved the high ceilings in our rooms on the third floor. It was very clean and the staff at the desk were very helpful and courteous,

Non smoking room smelled as if someone had just smoked a packet in there!! Great location, very average rooms

Pretty basic hotel for the price however it 's location is great which is just what you need on a tennis weekend

great place and convenient to get to everything in city. well suited to family or group getaway.

Great location but the rooms are a bit dated.

Clean and goog value for money

Was walking distance to shops, chinatown and the theatre, very nice little boutique hotel.

Excellent hotel, good size rooms in the centre of Melbourne - located close to MCG, Docklands, Myer and David Jones and within walking distance to Lygon St Carlton and Clarendon St South Melbourne.

I found the Staff at the Service Desk excellent. The were very professional and very helpful. The room was very nice and clean. Only issue I would have with the hotel the TV seems to cater for men who love sport. 3 Foxtel channels sport!!!! Not very impressed.

The hotel is well situated at center of the Melbourne city. The room is nice & clean. Overall is good except the service counter closed at 10pm and re-open only at 10am the next morning, it will caused some problem to do check-out in the early morning when you are catching an early morning flight.

Excellent service, excellent value for money, right in the heart of the city. Not too noisy either.