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"The location is great, only 3 short blocks to the West Lake where the water fountain show starts. The 18th floor dinner buffet is great. A lot of made to order dishes but make sure you order ahead of time so you don't have to wait too long. Buffet breakfast that was included was just ok. We like our lakeview room on the 17th floor a lot. The room is comfortable and clean. Bathroom is clean except maybe they can change the shower curtain as it smells a bit. Overall, we would stay here again." - Anonymous
"This hotel was really nice. The staff were really helpful and able to assist us with our enquiries, many of the staff were able to speak reasonable english. The only thing that was not really good was that the mattresses were very firm, but that is typical for most hotels in China. The breakfast was great with really good choices. " - Anonymous
"Would recommend this hotel. Restaurant staff in revolving restaurant were excellent. Stayed during opening ceremonies of Olympics, was great. Beautiful room, nice view, small issue with reservation solved quickly. No issues at all" - Paul Davey
"We were very happy with the hotel. The location is convenient to the West Lake and although it is not on the lake, it is a quick walk. The only observation/complaint would be the comment that they have a Western breakfast. While you can get omelettes made to order, it is definitely a Chinese breakfast. It was good but not what we had expected/hoped. " - Anonymous
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