Illusion Boutique Hotel

The motel was clean and beautiful. I loved the plants in the inner courtyard and the rooms were nice with a good shower and comfy bed. The pool was perfect for cooling off and the view was wonderful from the roof. We loved the location - so close to the beach and all the 5th Avenue action. We would definitely recommend this place.

The rooms are clean and friendly staff. Not a 5 star hotel by any means but they certainly don't charge like they are.

I come to playa at least 6 times a year,this is my first time staying at this hotel, but I will be back.It is well worth the money to upgrade to the roof top king rooms,they are EXCELLENT! The pool is not meant for "swimming",it is a wade pool to cool you off, but is really nice! The breakfast only consists of toast with jam,fruit,yogurt and some kids cereal,so save your money and walk to the beach and eat one of the very affordable and yummy hot meals by the sea.I would really recommend staying here,the staff are great!The elevator was broken while I was there.

We were disappointed with the room we booked when we arrived. We'd imagined a bigger balcony, i.e. something wider than one seat, and not of an ordinary Street. SO we upgraded to a Suite. It was amazing and not expensive. That made our stay. Well, that and the staff. The first room, and the one we ended up with, were clean, new and very well presented. Every day the towels were shaped into different animals. It's a small thing, but emblematic of the nice service we got.

My husband and I selected this hotel for our first trip to Playa del Carmen. First, the location is fantastic! It is on Calle 8 between the beach and 5th Ave which is where all of the shops and restaurants are loc ated. Just take the ADO bus from the airport and walk north on 5th Ave to Calle 8 then turn right. We were greated nicely at the front desk and offered two bottles of ice cold water when we checked in...nice touch! Our room was large by Mexico standards, clean, and had a refrigerator and a safe. There was a purified water dispenser on every floor of the hotel to keep our water bottles full, another nice touch. There was also a tea/coffee station in the lobby throughout the day and evening. The hotel is "adults only" which my husband and I prefer. My only gripe about the service was one night when a group of guests were sitting outside talking very loudly until 2am. I was very frustrated that the hotel staff didn't bother to do anything about them, and I finally had to approach the group myself and ask them to please go inside a room. Other than that, the staff were very knowlegable and friendly, and Playa del Carmen is a wonderful place to vacation. My husband and I spent a day in Cozumel which was a waste in my opinion unless you're going snorkeling or fishing. Tulum was amazing...I suggest downloading a podcast and touring at your own pace because the guided tour is expensive (my husband and I are budget travellers!) Our vacation was limited a little by the threat of hurricane Rina (which ended up being a tropical storm) so we are planning on going back and going to Xcaret and Chichen Itza.

the manager, Jorge or Jaime, i believe, was very helpful and accomodating and I appreciated his kind service.