To book more than 4 rooms, call us at 1-888-656-4546
No. 73 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
Experience the world-class service and facilities that blends with warm Malaysian Hospitality at Hotel Istana. An established five star hotel with 505 tastefully decorated rooms nestled in the heart of Kuala Lumpur City Centre. Excellent location, 5 minutes to Pavillion Shopping Mall and Bukit Bintang and walking distance Petronas Twin Tower and the KL Tower. Transportation is very convenient with KL Monorail Station in front of the Hotel. The Hotel also boast Magnificent banquet and convention facilities, with the Grand Mahkota Ballroom and 13 other smaller executive meeting rooms. Our facilities also feature the high-speed broadband internet access in the rooms and WiFi Zones at public areas, the Club Lounge, fitness centre, swimming pool and shopping arcade.
Check-in Time: 2:00 PM
Check-out Time: 12:00 PM
Getting there:Airport limo pick-up service available from hotel, price from RM180nett per limo/way (Proton Perdana) -50% surcharge for service between 12 midnight to 6am. From KLIA Airport take the Express Rail Link to KL Sentral, interchange to Raja Chulan station via monorail. Only 28 minutes. Major Attractions Nearby : KLCC Petronas Twin Tower: less than 1km Pavillion Shopping Centre : 5 minutes walk New established retail podium comprising a unique, mixed use urban development. Bintang Walk: less than 1km Prominent shopping and nightlife with variety of local, international pubs, bars, restaurants. Central Market: 3km, Housing best of Malaysian artist at work and a variety of local, international pubs, restaurants. Chinatown: 3km, Housing best of Chinese bargain shops, restaurants, night market offering imitation and authentic collectables. Bangsar Nightlife: 5km, Up market residential area with prominent nightlife housing variety of local and international pubs, bars,
Check-in Procedure:Check in is at 14:00 hours. Miscellaneous deposit of RM250 per day is required upon check in. One night penalty with taxes will be imposed for an early check out.
Car parking:Complimentary car park for guests accommodating in the Hotel Istana Kuala Lumpur.
Child Policy:Children below 12 years old stay in free with parents and enjoy a 50% discount less on full buffet breakfast, buffet lunch, hi-tea buffet and buffet dinner price.
Hotel was conveniently across road from inner city monorail and typical of Asian 3.5 -4 star hotels. The service we received from Lily at reception who smoothly ironed out a twin v. double misunderstanding and allowed us to shower at gym prior to evening flight was 5 star!!! Lily you made our stay in Kuala Lumpur perfect. Terima Kasih!
baby cockroach in the room, room slippers flimsy and broke,missing bathrobe, towels below par- stiff and scratchy. On the bright side, fairly central, walking distance to bukit bintang shopping area.
Everything is great about this hotel. Staff very helpful and friendly. Great location, super buffet breakfast, excellent room. No free WIFI and no WIFI in the room. Have stayed here before and will again.
Great hotel in located in the middle of the business district (view of the Petronas Towers, LRT station across the street); facilities meet five star standard though being partially a little old (rooms are to be remodeled soon though); would stay there again for the unbeatable price!
Excellent location for shopping, Menara and Petronas Towers. Great buffet breakfast, with a huge selection of food and friendly staff. Would have liked more tourist information about the city, maps etc.
My wife and I spent 5 nights at the KL Istana hotel. We could not have chosen a better location in the heart of the city. The hotel reception and lobby is slendid and hotel staff were just great. Our room was very comfortable and clean. We enjoyed an evening buffet and our included breakfast daily at the brasserie. Excellent food, service and presentation. If you don't mind a walk, the KL tower and the Petronas Twin Towers / KLCC park are all within walking distance. The excellent Pavillion shopping centre is about a 500 m walk. There is also a hotel shuttle service, a monorail station across the road, and taxis are readily available at the hotel. We can highly recommend the Istana and would definitely stay there again. Least expensive transport from KL international is the KLIA express train to KL Sentral station and then a taxi to the hotel.
Very nice place to stay in the staff, location, facilities and pricing are excellent
We were surprised how good it was and had no complaints at all.Would stay there again. The wine was expensive!
Excellent Customer Service , Warmth Welcome and very friendly.
V convenient spot for shopping. Rooms are big and bright and service and response very prompt. Had to call for help to open the safe and the staff was at my door within 5 min. Same when I had a small problem with the kettle. Helpful and smiley frontline staff. Happy++
They allowed us to check in early at 11.30 am and the room was fabulous. Overslept, nearly missed breakfast but the waiters and waitresses kindly helped us gather pastries and yoghurts and served us all the while they were trying to clean up for lunch. Another couple was later than us. They were still served. Definitely the best service one could ask for! Thanks a million!
fantastic. the name says it all. it's a palace great service & food. my fridge had a problem & it was replaced in 10 mins. MALCOLM QLD AUSTRALIA
The receptionist gave me a free upgrade to clubroom when my deluxe room was not yet ready upon my arrival at 2 pm. The hotel service was very warming and the room was clean, comfortable and the breakfast was fabulous!
Had a wonderful stay here. We decided to upgrade to club level for $A53 a night which gave us full breakfast, afternoon tes (which we didn't need) and a coctail in the club lounge. This turned out to be 2 hrs of all the drink you could drink plus wonderful food (no need to go out and eat) and fantastic staff. Well worth it
We booked at Istana because of the location and also because there was a 25% discount offer. It proved to be a great choice, ideal location, quiet, wonderful food at the hotel restaurant. We had asked to check in early and because the hotel was very full, they upgraded us to a club room, a suite, and we gained entry on arrival at 7.15 in the morning. The personal service we received was the highest ever.
Great Hotel and good location. The staff and roamng Ambassadors are just fantastic. Well equipped Gym. will stay again when and if in KL.
I have visited KL many times & stayed in different hotels but this time i was with family & just have one word "phenomenal" the staff the facilities the location cleanliness everything excellent would recommend it to every friend very very happy with my stay there even my kids loved it
We stayed at the Istana many years ago when it was very new. At that time we informed anyone who was interested that we gave it 7 stars! Now it is one hotel of many in the Golden Triangle; however the staff are exceptional and still fully deserve our very own 7 star rating.
An excellent hotel and good value. The staff were all excellent, friendly and efficent. The food was of an excellent standard, particularly in the Urban restaurant ( slightly hidden away ). The lounge bar area had entertainment every night and the waitresses always welcomed us with a smile. Any problems were sorted out quickly and efficently. We would recommend this hotel to anyone visiting KL.
Great hotel and close to Bintang Walk shopping streets. Great dinner buffer - 2 for the price of 1 when we were at the hotel. AUD$ reached RM3.21. It cost me only AUD$350 for 5 nights stay at the hotel. Excellent timing for AUD$ to reach record highs for my holidays. Hotel is great for family and food stalls at the back of the hotel.
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