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"After booking to stay 2 nights, we decided to extend our stay in Venice a further night and made a reservation for 1 more night. On arrival we were told that they had over booked and that for our final night we would be moved to another hotel. We were not notified prior to our arrival that there was a problem with the booking. The hotel provided us with a complimentary taxi to a murano glass factory as an apology which was much appreciated but a phone call prior to our arrival would have been better. " - Anonymous
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| Rating criteria |
Rating |
| Cleanliness |
4.36 |
| Facilities |
3.82 |
| Service |
4 |
| Location |
4.18 |
| Pricing |
4 |
|
| Overall rating |
4.07 |
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