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Coral Coast Drive Palm Cove, QLD 4879
The unspoilt beaches of Cairns form one of the most beautiful coastlines in Australia and Palm Cove is renowned as the premier beach destination of the area. Just 25 minutes north of Cairns, Palm Cove is the beachside village that captures the very best of Tropical North Queensland. The palm-fringed golden sandy beach beckons as majestic melaleuca trees stand tall against a striking backdrop of magnificent rainforest covered mountains. Situated on 100 acres of tropical gardens at beautiful Palm Cove in North Queensland, the Novotel Palm Cove Resort is equipped to take care of our guests every need, with a choice of resort rooms, suites or self contained apartments; an excellent restaurant and a cocktail bar overlooking the largest of the seven swimming pools. **New** Kids Zone has opened – offering a great activities for children from 4 years to 12 years of age. Parents can relax knowing that the kids are having fun in a safe and friendly environment. Activities include Games in the pool and snorkelling lesson, Sand sculpture, Pirate Treasure hunts and Making puppets. 2 supergrass tennis courts, basketball and squash courts, a fitness centre, cyber-net centre, health and beauty parlour, and a 5 minute stroll to the beach, there is something for everyone.
Check-in Time: 2:00 PM
Check-out Time: 10:00 AM
Getting there:Novotel Rockford Palm Cove Resort is 25 km from airport. We provide an airport transfer service $20 per adult each way. Children (5-15) $15.00 each way. Children 0-4 incl free of charge. Public airport shuttles are available however this is not direct to the resort. Hire car and taxi service is available from the airport.
Check-in Procedure:Check in time: 14.00 Check out time : 10.00 Early Check In must be requested and can not be guaranteed Late Check Out must be requested and can not be guaranteed
Car parking:Car parking is complimentary - no undercover parking available.
Child Policy:Resort Room: Rates are for 2 people. Maximum Occupancy is 4. Extra guest charge is $45 per night OR 2 children under 12 are free when using existing bedding. Children also eat free when dining with an adult, for breakfast.
Everything about the Resort and location was great, kids loved the pool especially the crocodile slide. Breakfast was included, there was plenty of it. The only negative was the poor design of the bathroom, the floor was flooded whenever we used the shower.
Awesome, awesome experience. Great location, 5 min walk to the beach. Great pool and slide for the kids. Great spacious rooms. Service and food were very good. If I had to say a negative, and there really isn't any, but maybe include a kids play area.
Superior can accommodate up to 2 adults & 2 young children, using is two double beds. Tea & Coffee making facilities, TV with Foxtel & In house movies, En suite bathroom & Private balcony.
2 Bedroom self contained apartment. 2 Bedrooms, Lounge area with TV & Foxtel Channels, DVD Player, Kitchen including Fridge, Microwave Convection Oven, Washing Machine, Glasses, Plates & Crockery. Private Baclony, Bathroom with shower over bath.
Located within the Resort, Suites have a separate lounge & bedroom areas, private balcony & TV with Foxtel. Suites can accommodate 2 adults up to 2 young children using a Queen bed in the bedroom & double sofa bed in the lounge
One Queen Bedroom with seperate lounge, dining area & kitchen which offers a Convection Microwave Oven, Fridge, Plates/Glasses, Cutlery & Crockery. Lounge area has TV with Foxtel Channels, access to Private Balcony.
The kid's had a ball. We had a terrific stay despite the terrible weather. The pools were both in areas that were protected from the huge winds. It was a great deal including buffet breakfast . VERY affordable.
Great area, stunning views, good walk to the beach and the town strip. Would come back
Nice place. Great for kids. Restaurant has great evening meals.
Clean-ish, basic accomodation but nice enough.
Would like to go there again
Room was a little dated. Fridge was rusty and bathroom showing signs of mildew and mould. The beauty spa was good though, with a friendly masseur on hand! Our room was down the road a bit from the main pool area (which was nice)....but the pool at our block of rooms was very old looking and in need of an overhall.
the airconditioner was bearly working and the room had very bad musty smell. Otherwise had a wonderful stay, staff very friendly and pool/spa and breakfast was GREAT. Even though room was disapointing we will stay again
Facilities beautiful but when you pay for the budget end of their accommodation, standards drop. I was disappointed.
Great place for kids, and adults. Lovely pool and friendly staff.
Found the Novotel Rockford Palm Cove Resort at Cairns a relaxing place to stay and would stay there again
I had a fantastic time during my stay utilising some of the facilities including the well equiped Gym and Sauna. The staff were helpful and provided great service! I went away for the weekend and just wanted to relax which I was able to do with ease!
Cleanliness of the rooms are below standard. The noise and dust from construction on the hotel property, next to our room do not help things either. The fact that there are major construction should be mentioned when rooms are advertised. It would have changed my decision.
Peta at reception was really nice. Made our stay all the more enjoyable with her pleasant manner. I wish service could be like that all the time. Thank you Peta.
Whilst this resort was clearly not the youngest in Palm Cove the rooms appeared to be recently renovated and the facilities clear and tidy. It is about 5 minutes walk to the beach cafes and shops. We enjoyed great massages and facials during our stay which were much cheaper than the same services advertised by other spas in Palm Cove. Overall it represented good value for money.
Customer Service was brilliant.
Friendly helpful staff. Needed trip to Great Barrier Reef arranged at short notice upon arrival. Concierge arranged between midnight and 6am for early departure.
In regards to service general customer service was great but food and beverage service was extremely poor.
Luxury hotel in beautiful, large garden. The hotel is not directly adjacent to the beach, but at a 10 minutes walking distance. During our stay in November there was only a very limited area of the sea available for bathing due to risk for crocodiles and/or jelly fishes. The hotel has several nice pools. The reception staff were not very friendly and not helpful. The rooms are well equiped. The restaurant serves a good breakfast and buffet or a la carte dinner, but the service is poor.
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