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"We booked a standard room, but it was excellent. The price was right, as our 3 night stay was in July 2008 - July in Madrid is a perfect month for offers. Not sure about the rack rate!!
We have only praise for every member of staff - friendly, courteous but extremely professional. Thoroughtly enjoyed dinner in the restaurant, only wish we had eaten there more than once.
Secretly, the restaurant and bar are two of the reasons for ranking the "facilities" as very good. The third reason is that there aren't any "facilities", as in the "skyscraper hotel" meaning of the word, and for us that is heaven on a plate!
Why did we book in the first place. Well, the July offer, and the fact that we are suckers for Relais Chateaux properties. Love them & never had a bad experience." - David Bowers
"My wife and I were there for a long weekend, a city trip mid December 2007. Friday a day work and then enjoying Madrid. The welcome was very friendly and the hotel was surprisingly cosy and quiet. The breakfast was an indulgence...even a requested soft boiled egg, was cooked and served the correct way. The orange juice is freshly squeezed!! The only negative is that if a a family with small screamy young children sits next to your room... the quiteness is completely gone... the walls are not so isolated. Also it is some waiting for warm water, but if there is no hurry... be sure it will be a hot bath!
No, we were pleased in general and would recommend it!" - Steven Candries
"The walls were too thin - could hear everything the people next door was doing. In the bedroom and bathroom.
This was the only thing that I found to be wrong. Great staff nad service in the hotel's restaurant was wonderful." - Ingrid Innes
"Beautiful lobby, lovely and quiet rooms furnished in charming colors and antiques, extraordinary friendly and helpful service. Any request was met with immediate assistance, from locating an internet cable, help securing directions to museums and dinner reservations, as well as assistance in purchasing an antique we found and shipping it to another country. We could not have done this on our own because of our lack of Spanish language skills." - Nancy Hoefig
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| Rating criteria |
Rating |
| Cleanliness |
4.75 |
| Facilities |
3.88 |
| Service |
4.5 |
| Location |
4.62 |
| Pricing |
3.5 |
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| Overall rating |
4.25 |
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