Park Royal Cozumel All Inclusive

Very clean resort, nice grounds, small beach provides good access for snorkeling nearby Food quality was average to good, the variety was limited on some days, specially on 11/25 day after Christmas celebrations at resort, (essentially they offered extended breakfast as lunch as their staff was limited) The evening shows, on alternate days were decent, other days they were not, as the Resort staff just did some activities with the resort guests The Resort staff were a bit pushy in selling timeshares or activities, the same activity could be negotiated down to 60% in some cases by bargaining. Overall a Good/average resort, been to better ones in Cancun. However for Cozumel resorts this is a good one to go to. The big plus is the calmness of water for snorkeling /swimming of the beach area.

Overall the staff works very hard to please the guests here. My only complaints were that they were in the middle of doing maintenance. They spent most of the week sanding the decking around the adult pool thereby making it useless. On Friday 12/9 all the power was shut down in the hotel complex from noon until about 5:00pm. I was told they were tying the power into the new shopping complex next door. It would have been nice to a) told us earlier than the evening before. b) made plans to have other activities in place such as so free settles to downtown or some discounted excursion since nothing could be done at the complex. The also had intermitted shortages of some of the alcoholic beverages available. At different time they were out of beer, some wines and some liquor with no explanation? This was not on par with my previous stays here. I am considering other accommodations my next time in Cozumel.

Everything was very nice. We had several first timers with us and they were all very impressed. The food was very good and service was excellent. The rooms were very comfortable and clean-great views!

Park Royal provides an excellant vaca experience for all. The rooms and grounds are immaculate and beautiful. The hotel staff could not be friendlier or provide more service. On the other hand, the sales staff for membership is awful. Their desk is just past check in and they are on you from the minute you arrive. Be sure to keep all emails with dates if you have any promotions promised with prepaid all-inclusives. They will try to dismiss some of what was promised when you prepaid. Also, if a jeep for a day is part of your promo, ask to see the vehicle before you sign for it!!!

It's a very nice place, but if the hotel is an all inclusive, it is not acceptable to charge the gym, the safe-deposit box and Wi-Fi (for example)

The Park Royal Cozumel was the most wonderful resort I have ever stayed at. Beautiful setting a short distance from downtown near a cruise ship dock. The Staff was so helpful and friendly. Our rooms were spacious, clean and comfortable. Each room has a balcony with views of the resort and ocean. The food and drinks were fantastic. several restaurants and bars with great food choices. New items on the menu every day. It was both adult and family oriented. The facilities were in excellent condition and very well manicured. I will recommend this resort to all my family and friends and anyone wanting a wonderful getaway. Snorkeling and SCUBA diving are on site with coral reef a few feet from the deck. Several pools and a white sand beach made this an all around excellent experience. The island was very safe we walked down town several times. All the residents of the island are grateful of tourists. We rented a Jeep one day and drove aorund the island also. A HUGE thank you to Park Royal Resort for making our trip to Cozumel a memorable one!

What a great friendly hotel! The staff were wonderful and friendly.. they went out of their way to make your stay enjoyable and memorable. The rooms were very clean and modern. We had a wonderful maid Alejandra that would leave us the most adorable towel origami every day. The food was good and there was something for everyone. The snorkeling in front of the hotel was really good with many fish being captured on camera. The only down side of the holiday was the time / holiday share people who would try and get you to buy a holiday with the Park Royal group. In saying that we decided to go and see what they had to offer in exchange for a catamaran / snorkeling trip at 1/4 of the price. We thought that it was well worth the 2 + hours that we wasted listening to the talk. All in all I would definitely recommend this hotel and plan to stay there again in the near future..