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"Excellent customer service, friendly staff (very proactive toward tourist). " - Anonymous
"the room is clean but service is very lousy, nobody at the looby to assist my bags fm the taxi & up to the room. the front dest lady also did not smile at all! " - Sharon Wong
"We booked the basic bed and breakfast package with internet but were upgraded to the Premier package. This gives snacks during happy hour in the evening and drinks throughout the day. You also get a premier room which is larger and higher up in the building. All in all we thoughly enjoyed our time there. Staff were great, could not be more helpful. Room was very comfortable. Buffet breakfast was in the lobby but tasty. The hotel is situated up the hill from the main casinos, about 10 minutes walk, this suited us perfectly as we were out of the noise but close to everything including the historical attractions that are located all over old Macau. Only reason I gave a good as opposed to very good for the facilities is that the bus from the ferry terminal is only half hourly. This in itself is not a problem it is just that it is not clear from the website, also the bus says Hotel Royal on it which is a bit confusing. Would we stay there again? Yes, definitely." - Anonymous
"Good hotel tor the price only 5 minute work to Lisboa casino" - Anonymous
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| Rating criteria |
Rating |
| Cleanliness |
4.55 |
| Facilities |
4.12 |
| Service |
4.16 |
| Location |
3.75 |
| Pricing |
4.07 |
|
| Overall rating |
4.13 |
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