Shaftesbury Premier Hyde Park London

"Despite serious flooding problem in hotel just 24 hours before, most facilities up and running well. However, aircon failed in room allocated, but immediate move to upgraded room was carried out without quibble. Have stayed here several times before and despite some rooms now looking a little tired the overall efficiency of staff, non-smoking policy throughout, excellent breakfast buffet and location all mean that I would not hesitate to stay here again." - Anonymous

"This was the smallest and most crowded room I've ever stayed in. No room for a laptop on the desk because of the (small) TV sat on the same. A simple wall bracket would make so much difference. The bathroom was minuscule. I am of average height and build and had to squeeze into the shower through a gap no more than two toothbrushes end to end so I would challenge anyone remotely rotund to be able to shower at all. The internet - whilst "free" (i.e. included in the price) was less than reliable. All in all, for a one-night stay when you're on a short trip (not much luggage) it's bearable but I wouldn't recommend a stay any longer than that." - Anonymous

"Good location and friendly staff. But noise insulation is very bad, as is the selection of channels on TV (for those who bother about these things!). Mini bar was unstocked, not even a bottle of water. For a 4-star hotel it should be better, though price-wise it´s not too bad (for London standards)." - Haris Kountouros

"I had a single room that was very small. Nonetheless, it was perfect for my needs and had all amenities that I required - a desk, a large-enough cupboard, free 24 hour access to broadband, clean bathroom, decent size and fresh towels, tea-coffee making facilities, hairdryer and reading lights above the bed. I used to appreciate the availability of a fresh apple at reception each day too. It was wonderfully close to Paddington Railway Station and I would certainly stay there again. " - Jan Schapper