Shangri-La Hotel Kuala Lumpur

Excellent. The Hotel service was great and the staff was outstanding. Overall the experience was superb.

Very stylish, staff are gracious and attentive but as you would expect drinks etc are expensive here! The hotel feels very upscale so if you arrive in shorts and t shirts in the evening you may feel a bit out of place (as did I getting off a plane from Penang!) Lovely place to stay and staff are wonderful!

Location is average as you would still need to walk some 10 mins to nearest train station to Bukit Bintang. Courtesy bus to KLCC and Bukit Bintang would be ideal for hotel guests avoiding haggling with taxi which almost always does not go by the meter reading. For benefit of those self driving there, proper signage would be ideal to guide guests to the appropriate turn and/or exit to desired destination.

The hotel was over and beyond my expectation! Breakfast had a great selection of food to eat! The staff was very helpful especially Patrick Lau, he accommodated my late checkout request due to a late flight! Overall would stay again!

great place to stay excellent service , i hope in shangri la makati philippines the same excellent service i expect will held our district turnover in shangri la makati philippine inner wheel club many have booked in that hotel

The hotel is located within a 5-10min walk to nearest monorail station (Bukit Nanas). The footpath is quite bad, and would suggest a taxi to the hotel rather than bus to KL Sentral & monorail. It cost us 75RM from LCCT (budget taxi voucher), and 130RM back b/c hotel only has Premier taxi (voucher). Room prices are probably higher than most others in KL but we thought the rate on hotel club was okay. We had a deluxe room on 15th floor which was spacious, comfortable and clean. You can sometimes hear traffic, but minimal given our room faced the main road. Many people we spoke to remember it as tired and old, but it must have been fully renovated since. All we saw was modern. Very good gym and facilities. The only thing I did not like during my 8 night stay was one female staff at concierge who was less than friendly... Would stay there again if I ever return to KL.

Very lovely hotel - it was our honeymoon and on both occasions the staff were kind enough to upgrade our rooms!!!! Excellent service, will stay there again for sure.

Shangri'la Hotel maintains it excellant standard of customer service,which is why I return when I visit Kuala Lumpur.

Overall, it was a good experience.

We enjoyed our stay. Everything we wanted was available. The only problem was one day our room was not serviced as there was a problem with the do not disturb light outside the door. We had a few problems getting more toilet paper and clean towels. It took 3 phone calls before we managed them. The horizon club was an excellent facility within the hotel. Have stayed there before and we will stay there again.

Beautiful hotel, great service and fantastic facilities.

Hotel was ok, I felt like the lady that checked us in gave us the least desirable room due to the internet price, did offer to charge more for a room with a view. 1st told us breakfast was included then told us it was not. Good location, Pool was fair. I would not go back to this hotel. I would go back to the Mandarin Oriental. Love Malaysia and the people. Great City.

Nice Hotel, Although I prefer the Prince Hotel. Just don't use service of Taxis in the Hotel. If you fly in KLA, Take the train to KL Central. From there use regular Taxi.

located near petronas tower which is only ten minutes walk from the hotel.try to get a room having a view of petronas tower.the hotel is centrally located and pricing wise it's fabulous.

A well located, clean and spacious hotel with a good level of service.

I enjoyed my stay.