To book more than 4 rooms, call us at 1-888-656-4546
Embong Malang 25 - 31, Surabaya - Indonesia
Nestled in the heart of Surabaya, our hotel is a great place to conduct business, catch up with friends & family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza, our hotel offers a comfortable retreat & an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. Enjoy all the comforts of home when you settle into one of our 348 newly refurbished guest rooms and suites. High Speed Internet Access in every designed space lets you stay connected with what matters to you most. Enjoy the added benefits of our Towers Lounge & The Sheraton Sweet Sleeper™ Bed when staying in our Premium Deluxe, Towers Rooms & Suites. Our restaurants and lounges give you the chance to taste a variety of Asian & Western dishes. Enjoy our fitness center & stunning outdoor pool, run laps at our jogging track, or treat yourself to a soothing in-room massage. Relax at the Pakuwon Golf & Family Club, managed by Sheraton Hotels & Resorts, where you can swim, play basketball & test your skills on an Executive Par 3 day/night golf course with a full-scale driving range. Whether you’re hosting a business conference or your dream wedding, our 10 spacious & multi-purpose function rooms & our grand ballroom will satisfy your every need. Each space is equipped with state-of-the-art technology. We have thought of every detail to make your stay at our hotel truly memorable. Memories are better when shared.
Check-in Time: 2:00 PM
Check-out Time: 12:00 PM
Getting there:40 minutes drive from Juanda International Airport through the heart of the city
Check-in Procedure:Booking confirmation voucher and deposit are required upon check-in. The US Dollar rate will converted into Rupiah based on hotel bookeeping rate.
Car parking:Parking facilities are available with cost
Child Policy:Children under 12 years old when staying with their parents with no additional bedding
Good hhotel with great surrounding. Easy access to shopping mall and great staff services
Excellent hotel, fantastic service and impressive breakfast. will definitely stay again in this property when in Surabaya
This was my first time to stay here and it was all that you would expect from a high quality hotel. Good service, friendly staff and good food. I found no fault with this hotel at all. Great also that it is connected to the best shopping mall in Surabaya makes the visit even better.
We booked a triple room for 3 of us. But when we checked-in, the staff told us that although we booked a triple room, the room is for double occupant, so we were given complimentary breakfast for 2 only! And she gave us a room with 1 King bed! We had to request for twin beds. Even though our confirmation letter indicated the price includes breakfast for 3 pax, the staff just refused to give us the third breakfast. We were so pissed that we refused to have breakfast throughout our stay. Our room was relatively good, except the tap at the sink was leaking. The housekeeping staff also did not wipe it dry when cleaning up our room as well. Other than that, the location is excellent since its right next to a huge mall. Even though it rained throughout our stay there, we managed to stay dry due to the connection to the mall.
The location of the hotel is superb, the tunjungan plaza is interconected to the hotel.The hotel staff were friendly and very helpful.The room given was very clean.The breakfast buffet was great with variety of local food and international choices.The swimming pool was a bit dark in the evening.More lighting is needed.Overall I enjoyed the stay in Sheraton which i may choose again if travelling to surabaya again.
Arrived one day earlier than expected so had to book extra night. The staff helped me by giving discounted rate (pay standard room rate but got premium room). Superb!!!
Sheraton Surabaya Hotel & Towers was fantastic - a bit expensive compared to other accommodation in Surabaya. The staff were excellent and the room was really nice and clean. The position was also good.
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