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"The hotel receptionist claimed to have no knowledge of my booking and refused to recognize my printed reservation from [your website]. He said that the hotel was fully booked and that I must try elsewhere. When I insisted the manager be called, an attempt was made to persuade me to take an inferior room (with no recompense of price) in a nearby hotel. Finally I contacted [your website] who were magnificent and persuaded the hotel to find me a comparable room in a nearby hotel. Guests should beware that this hotel apparently does not necessarily honour bookings on [your website]!
(The booking was made for 15/16 December 2007)" - Anonymous
"Well located hotel, friendly staff, clean, some parking available, just outside congestion charging zone, fridge and TV in room." - Anonymous
"The outside of the hotel is beautiful but it is a little run down inside. The staff were very nice although their standard of English was a little below perfect. Breakfast is basic and not substantial but is included in price. Long climb to rooms on the top floor. Great location very close to the Underground and a short walk to the River Thames. I recommend it and would be back." - Joe Kearns
"Problems with hot water service. This was 2 years ago so may have changed now (it has taken me that long to put in this comment)" - Anonymous
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