HANOI PALACE HOTEL

"1.One employee surfed internet in the room when we went into the room first time. 2.They provide fruit but no flowers. 3.The light on the mirror can't work in the bathroom. (I told them, but they said no need to repair because another one can work). I really don't know why they felt they no need to fix another damage light. 4.Bathtub separate form the wall already. 5.The family(it's a family business) always talked in the restaurant noisly and loudly every morning, we can't enjoy our breakfast. 6.8:30 in the morning they don't want to fill dish for customer already, I mean some fruit and soup finished already but they didn't want to provid any more at that time. (breakfast provide time 7:00~10:00) 7.I don't know what kind of shop next to the hotel, we heard music loudly each night in the room. 8.The color of towel are gray." - Anonymous

"Very new hotel looks great on website and makes good first impression. Great location in old city. but when we checked in, reception staff told us that my Vietnamese girlfriend and I would have to book additional room at $30 per night because of "problems with police" if we shared room. No other hotel on our trip, including 4 star hotel, mentioned this. Shower in our room had no separate drain so whole of bathroom floor flooded when we took showers. No soap holder in the shower so soap or shampoo had to go on flooded floor. There was loud construction work going on in the hotel all day; luckily they didn't work Sunday. Breakfast buffet very mediocre; we didn't bother to try it. This hotel really need to improve its act if it wants repeat custom. Many older budget hotels in same street. May not look as good but better facilities at half the price with excellent friendly service. " - Anonymous

"The location is centralised in the Old Quater and near the Hoan Kiem Lake. Convenient for travelers that wish to shop around most of time. One thing bad is there is a pub next to the hotel which the turbo effect of the music has created noice till mid night. Anything is on the payment part. The hotel charged us full amount without deducting deposit paid to agency at first. Only after some arguement then they agreed to deduct." - Anonymous

"The breakfast is very poor." - Julio Diaz